Privacy Policy

Glowandwickcandleco.com website is owned by Glow and wick Candle Co, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Glowandwickcandleco.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Glowandwickcandleco.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

By using our website or services, you consent to the practices described in this policy. Your privacy is important to us, and we are committed to protecting your data in accordance with the Australian Privacy Act 1988 (Cth).

What We Collect

We may collect the following types of personal information:

• Name

• Email address

• Billing and shipping addresses

• Phone number

• Payment details (processed securely via third parties like PayPal or Stripe)

• Order history

• Website activity (e.g., pages visited, time spent, clicks)

How We Collect It

We collect your information when you:

• Place an order

• Subscribe to our newsletter

• Fill out a contact form

• Interact with us on social media

• Browse our website (through cookies and analytics)

How We Use Your Information

We use your information to:

• Process and ship your orders

• Send order confirmations and updates

• Provide customer support

• Respond to your inquiries

• Improve our website and services

• Send marketing emails (you can opt out anytime)

Cookies and Analytics

We use cookies and third-party tools (like Google Analytics) to understand user behavior and improve your experience. Cookies help us track:

• Website traffic and navigation

• Shopping cart activity

• Preferences and browser types

You can disable cookies in your browser settings, but this may affect your browsing experience.

Disclosure of Personal Information

We do not sell or trade your personal data. We may share your data with:

• Shipping partners (e.g., Australia Post)

• Payment processors

• Email marketing services (e.g., Mailchimp)

• Legal authorities, if required by law

All third parties we work with are committed to protecting your information.

Data Storage & Security

We take reasonable precautions to protect your personal data. However, no method of transmission over the internet is 100% secure. We recommend using strong passwords and keeping your account information confidential.

Your Rights (Australia)

You have the right to:

• Access your personal information

• Correct any inaccuracies

• Request deletion of your data (where legally permitted)

• Opt out of marketing communications

To exercise these rights, email us at: glowandwickcandlesco@gmail.com

Children’s Privacy

We do not knowingly collect data from individuals under 16 years of age. If we become aware of such collection, we will delete the data immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, with the updated date at the top.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Email: glowandwickcandlesco@gmail.com